System Preferences · RM Services Admin

General

App info & preferences

Application Info

Basic information about your application.

App Name

App Email

App Description

Support Email

Default Theme Mode

Session Expiration (days)

Preferences

Control application-wide behavior.

Allow User Signup

Allow new users to register for an account.

Enable Cookie Preference Pop-up

Display a GDPR-compliant cookie consent banner on landing pages.

Demo Mode

Mask sensitive data and show demo credentials on login.

Demo User Email

Demo User Password

Demo Agent Email

Demo Agent Password

Branding

Logos & icons

Logos & Icons

Set URLs or upload images for your application logos and icons.

Favicon

Logo (Light Mode)

Logo (Dark Mode)

Sidebar Favicon (Light)

Sidebar Favicon (Dark)

Channel Platforms

Enable omnichannel platforms

Omnichannel Platforms

Choose which channels your users can connect.

WhatsApp Business

Broadcasts, chat & templates via Meta API

Instagram DM

Reply to story mentions and DMs

Facebook Messenger

Page inbox inside the team inbox

Bot-powered support channel

SMS Fallback

Text fallback when WhatsApp fails

Meta Configuration

API credentials

Connection Methods

Select which connection methods are available for users to connect their WhatsApp accounts.

Meta API Credentials

Configure your Meta App API credentials for WhatsApp and Instagram.

App ID

App Secret

WhatsApp Configuration ID

Webhook Verification Token

WhatsApp Webhook URL

Instagram API Credentials

Dedicated Instagram App credentials for Business Login.

Instagram App ID

Instagram App Secret

Facebook & Instagram

Lead webhook configuration

Lead Webhook Configuration

Sync Facebook & Instagram lead ads straight into the CRM.

Lead Webhook URL

Lead Access Token

Default Page ID

Lead Sync Frequency

Auto-create inquiry for new leads

New leads appear instantly in the Inquiries inbox.

Email

SMTP configuration

SMTP Configuration

Configure outgoing email via SMTP.

SMTP Host

SMTP Port

SMTP Username

SMTP Password

Sender Details

Set the name and email address shown to recipients.

From Name

From Email

Google

Google API credentials

Google API Credentials

Enable Google login and Drive imports.

Client ID

Client Secret

Redirect URI

Enable Google Sign-In

Show "Continue with Google" on login and register pages.

Google Drive media import

Let users pick broadcast media from Drive.

AWS

AWS S3 configuration

AWS S3 Configuration

Store broadcast media and attachments on S3.

Access Key ID

Secret Access Key

Bucket Name

Region

Use S3 for media storage

When off, files stay on local server storage.

Limits

File & group limits

File & Group Limits

Cap resource usage per workspace.

Max Upload Size (MB)

Max Contacts per Import

Max Group Members

Max Templates per Campaign

Max Broadcasts per Day

Max Team Seats (default plan)

OTP Delivery

Configure OTP delivery methods

OTP Delivery Methods

Choose how one-time passwords reach your users.

Email OTP

Deliver codes by email

SMS OTP

Deliver codes by SMS

WhatsApp OTP

Deliver codes on WhatsApp

OTP Behavior

Fine-tune expiry and retries.

OTP Expiry (minutes)

Max Retry Attempts

Landing Widget

Configure dynamic landing widget

Landing Widget

Configure the dynamic chat widget on your landing pages.

Widget Position

Widget Color

Welcome Message

Enable landing page widget

Show the WhatsApp chat bubble on all public pages.

Show agent avatar

Display the on-duty agent photo in the widget.

Maintenance

Maintenance & error pages

Maintenance & Error Pages

Control downtime behavior and custom error pages.

Maintenance Mode

Public pages show the maintenance screen; admins can still log in.

Maintenance Message

Allowed IPs (comma separated)

Preview maintenance page →Preview 404 page →

Signup Customization

Signup agree line customization

Signup Customization

Customize the agreement line and consent on registration.

Agreement Line

Merge tags: {terms} {privacy} {app_name}

Require terms acceptance

Users must tick a checkbox before registering.

Show privacy policy link

Render the {privacy} merge tag as a link.

Collect company name

Add a company/workspace field to the signup form.

Settings

General

Application Info

Preferences

Branding

Logos & Icons

Channel Platforms

Omnichannel Platforms

Meta Configuration

Connection Methods

Meta API Credentials

Instagram API Credentials

Facebook & Instagram

Lead Webhook Configuration

Email

SMTP Configuration

Sender Details

Google

Google API Credentials

AWS

AWS S3 Configuration

Limits

File & Group Limits

OTP Delivery

OTP Delivery Methods

OTP Behavior

Landing Widget

Landing Widget

Maintenance

Maintenance & Error Pages

Signup Customization

Signup Customization